Since our inception in 2013, Trailhead Tea has tried to be We continue to moniter . Free shipping is still made available through our rewards program by redeeming your earned points for exclusive promotion codes.

Please be assured that Trailhead Tea has made every effort to keep this change to a minimum. We value your business and thank you for your support of Trailhead Tea.

SHIPPING & HANDLING CHARGES

Nearly all orders are shipped via USPS
Orders up to $14.99 - $5 flat rate shipping
$3 flat rate temporary shipping surcharge on all orders $15+
For Alaska and Hawaii - Add $7.95
Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.

SHIPPING DETAILS

All orders will generally be processed and shipped within 2 business days and are expected to be delivered through UPS/USPS within 3-5 business days after they’re shipped. Please allow extra time for delivery on holidays or when we announce a short vacation (it's just Eileen & Dan). Exceptions apply and delivery time is not guaranteed. Please refer to the provided UPS tracking information for estimated date of arrival to your address. Additional time for orders shipping to Alaska and Hawaii.

Packages under 1lb:

Standard Shipping (USPS first class mail)

Packages 1-4lb:

Standard Shipping (USPS PriorityMail)

Over 4lb:

We will quote manual rate depending on shipping carrier.

BELOW CIRCUMSTANCES MAY RESULT IN DELAYED SHIPPING OR DELIVERY:

Credit card payment issue; billing zip code must be correct
Incorrect shipping addresses
Weather Issues and cercomstances not in Trailhead Tea's control.

TRACKING YOUR PACKAGE

When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment.

REFUND/RETURN POLICY

Your satisfaction is crucial to us here at Trailhead Tea. In the unlikely event your product arrives damaged or missing an item or if you have received the incorrect product, please contact our consumer relations desk within 5 days of receiving. Please call us at 1-928-419-1080 or drop an email to info@TrailheadTea.com
If you are unsatisfied with your purchase, report to our consumer relations department within 5 days of the delivery date for a refund. We are unable to provide refunds on orders beyond 30 days from the date of purchase.

CANCEL OR CHANGE IN ORDER

If you would like to change or cancel an order, please call us immediately at 1-928-419-1080 or send an email to info@TrailheadTea.com
We are unable to change the contents of an order after it has been submitted. We will attempt to accommodate changes to the shipping address before processing is completed. We are unable to cancel or redirect orders that have already been processed or shipped.

CREDITS TO YOUR CHARGE CARD

Credit card purchases will be refunded to the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Red Rose has processed your refund for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.